Scholar Project Database

Assessment of Telehealth and Telemedicine Services at Women’s Health Center

Project Location/Site: Eisner Women’s Health Center, Los Angeles, CA
Key Outcomes:
Eisner performed well in the empathy, reassurance, and tangibility dimensions. Areas for improvement include the reliability and responsiveness dimensions. There was general dissatisfaction with the phone experience. There was Insufficient literacy screening for Spanish speakers and poor interpretation services for uncommon Spanish dialects.