Scholar Project Database
Assessment of Telehealth and Telemedicine Services at Women’s Health Center
Project Location/Site: Eisner Women’s Health Center, Los Angeles, CA
Eisner performed well in the empathy, reassurance, and tangibility dimensions. Areas for improvement include the reliability and responsiveness dimensions. There was general dissatisfaction with the phone experience. There was Insufficient literacy screening for Spanish speakers and poor interpretation services for uncommon Spanish dialects.